We ship via UPS or FedEx. Standard shipping typically takes 5-7 business days after processing. Expedited shipping options are available at checkout for an additional fee.

International Shipping

We ship internationally to select countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the buyer. Please contact us at orders@makemedical.net for international shipping quotes.

Returns & Exchanges

Unused simulators may be returned within 30 days of purchase for a full refund. Items must be in original, unopened condition with all packaging intact. Buyer is responsible for return shipping costs. To initiate a return, contact us at orders@makemedical.net with your order number.

If your order arrives damaged or defective, please contact us within 7 days of delivery at orders@makemedical.net with photos of the damage. We will cover return shipping and send a replacement or issue a full refund.

Warranty

All MakeMedical simulators are covered by a 90-day limited warranty against manufacturing defects. This warranty does not cover normal wear from use, modifications, or damage from misuse.

Questions?